Troubleshooting Guide

We're here to help! Whether your water softener isn't working properly, under-performing – or you’re simply not sure, we can suggest some things below that you can check for yourself before the need to book an engineer out... 

Tried the above but prefer to speak to or book an engineer? Simply contact us and send some photos to explain the issue or call us free on: 0800 781 2093 and speak to one of our friendly team to book a convenient date/time slot for one of our engineers to service/repair it.